Terms and Conditions

  • Effective Date: 06/September/2024

    Welcome to Catrina Fresh Mex! By using our services, website, or mobile application, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree to these terms, you should not use our services.

    1. Introduction

    These terms and conditions govern your use of the Catrina Fresh Mex website, mobile app, and services offered by Catrina Fresh Mex (referred to as “we,” “our,” or “us”). By using our website or services, you accept these terms in full.

    2. Eligibility

    To use the Catrina Fresh Mex mobile app and online ordering system, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By using our services, you represent that you meet this age requirement.

    3. Account Registration

    To access certain features of our app, such as placing an order or redeeming rewards, you must create an account. You are responsible for maintaining the confidentiality of your account login information and for all activities under your account.

    Account Responsibilities:

    • You agree to provide accurate and up-to-date information when registering an account.
    • You are solely responsible for maintaining the security of your account.
    • We reserve the right to suspend or terminate your account if we suspect fraudulent activity or a breach of these terms.

    4. Food Orders and Payments

    Ordering:

    • Orders placed via the Catrina Fresh Mex app or website are subject to availability. We strive to prepare and fulfill every order, but circumstances beyond our control may affect fulfillment.
    • Prices for menu items may vary by location and are subject to change.

    Payment:

    • Payments for orders can be made using accepted methods, including credit/debit cards or other online payment methods.
    • Any payment information you provide will be processed securely. We are not responsible for any payment processing errors.

    Refund Policy:

    • All sales are final. Refunds will only be provided in cases of incorrect or incomplete orders. Please contact our customer service team if you experience any issues.

    5. Rewards Program

    • By creating an account, you can participate in our rewards program. Points will be awarded based on your purchases and can be redeemed for discounts or free items.
    • Reward points may expire after a set period of inactivity. Please check our app for detailed terms on point expiration and redemption policies.

    6. Catering Orders

    • Catering orders must be placed in advance through our app or by contacting the respective branch. Availability of catering services is subject to branch capabilities.
    • Cancellation policies may apply to catering orders. Please contact the branch directly for cancellation or modification requests.

    7. User Conduct

    You agree not to:

    • Use our services for any illegal or unauthorized purpose.
    • Attempt to access restricted areas of our systems or servers.
    • Engage in behavior that could harm our reputation or the services we provide.

    8. Intellectual Property

    All content on our website and mobile app, including text, images, logos, and graphics, is the property of Catrina Fresh Mex or its licensors. You may not use or reproduce any content without prior written permission from us.

    9. Liability

    We make every effort to ensure that our services are accurate and reliable. However, we do not guarantee the accuracy of information on our website or app and will not be liable for any direct or indirect damages that may arise from your use of our services.

    Limitation of Liability:

    • To the maximum extent permitted by law, Catrina Fresh Mex shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, loss of profits or data, arising from your use of the app or services.

    10. Changes to the Terms

    We may update these terms and conditions from time to time. Any changes will be effective upon posting. Continued use of our services after the changes means you accept the updated terms.

    11. Governing Law

    These terms shall be governed by and construed in accordance with the laws of the state in which the Catrina Fresh Mex branch you frequent is located, without regard to its conflict of law principles.

    12. Contact Information

    For any questions or concerns regarding these terms, please contact us at: