Privacy Policy

Catrina Fresh Mex is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

Key Elements:

  • Information Collection: We collect personal information (e.g., name, email, payment details) through forms and cookies on our website and mobile app.
  • Usage: Your information is used to process orders, improve customer service, and send promotional offers.
  • Data Sharing: We do not sell or share your information with third parties except for essential services (e.g., payment processors).
  • User Rights: You have the right to access, correct, or delete your personal information.
  • Security: We implement robust security measures, including encryption and secure servers, to protect your data.
  • Contact: For privacy concerns, contact us at [your email address].

Terms of Service (ToS)

By using the Catrina Fresh Mex website and mobile app, you agree to comply with our terms and conditions.

Key Elements:

  • User Conduct: Users must behave responsibly and not engage in unlawful activities.
  • Intellectual Property: All content on our website and app is owned by Catrina Fresh Mex and protected by intellectual property laws.
  • Liability Limitation: We are not liable for any damages arising from the use of our website or app.
  • Account Management: Users are responsible for maintaining the confidentiality of their account information.
  • Termination: We reserve the right to terminate access to our services for any breach of these terms.
  • Dispute Resolution: Disputes will be resolved through arbitration.
  • Governing Law: These terms are governed by the laws of Oklahoma.

Cookie Policy

Catrina Fresh Mex uses cookies to enhance your browsing experience.

Key Elements:

  • Definition: Cookies are small files stored on your device to collect information about your activity.
  • Types: We use session cookies (temporary) and persistent cookies (remain until deleted).
  • Purpose: Cookies help us remember your preferences and improve website functionality.
  • Control: You can control cookie settings through your browser.
  • Privacy: Refer to our Privacy Policy for more details on data protection.

Refund and Cancellation Policy

We strive to ensure customer satisfaction. Our refund and cancellation policy is designed to be fair and transparent.

Key Elements:

  • Conditions: Refunds and cancellations are accepted within 24 hours of placing an order.
  • Process: To request a refund or cancellation, contact us at [your email address] with your order details.
  • Timeframe: Refunds will be processed within 5-7 business days.
  • Support: For any issues, reach out to our support team at [your support email/phone number].

Security Policy

Catrina Fresh Mex takes your security seriously.

Key Elements:

  • Data Encryption: We use SSL encryption to protect sensitive information during transmission.
  • Secure Payments: Our payment processing is PCI-DSS compliant.
  • Regular Audits: We conduct regular security audits and updates.
  • Access Control: Employee access to personal data is restricted and monitored.
  • Breach Response: In the event of a data breach, we will notify affected users and take appropriate measures, in compliance with Oklahoma’s Data Breach Notification Law.

Accessibility Statement

Catrina Fresh Mex is committed to ensuring accessibility for all users.

Key Elements:

  • Commitment: We aim to comply with WCAG standards to make our website and app accessible.
  • Features: Our website and app include features such as alt text for images, keyboard navigation, and screen reader compatibility.
  • Reporting Issues: If you encounter accessibility issues, please contact us at [your email address].

Shipping Policy (if applicable)

Our shipping policy provides details on the delivery of products ordered online.

Key Elements:

  • Options and Costs: We offer standard and expedited shipping options. Costs are calculated at checkout.
  • Delivery Times: Standard shipping takes 5-7 business days; expedited shipping takes 2-3 business days.
  • Lost or Damaged Items: If your order is lost or damaged, contact us at [your email address] for a replacement or refund.
  • International Shipping: We offer international shipping to select countries. Additional charges may apply.

Employment Policies

For individuals applying for jobs through our website and app.

Key Elements:

  • Equal Opportunity: Catrina Fresh Mex is an equal opportunity employer.
  • Application Process: Applicants can submit their resumes through our website, app, or in person.
  • Confidentiality: Applicant information is kept confidential and used solely for hiring purposes.
  • Hiring Criteria: We conduct background checks and assess candidates based on qualifications and experience.
  • Compliance with Oklahoma Labor Laws: We adhere to all state labor laws, including those related to minimum wage, working hours, and employee safety.

Contact Information

Make it easy for users to reach you with questions or concerns.

Key Elements:

  • Email Address: [your email address]
  • Phone Number: [your phone number]
  • Physical Address: [your physical address]
  • Contact Form: Available on our website and app.

Compliance with Legal Requirements

Catrina Fresh Mex ensures compliance with relevant laws and regulations.

Key Elements:

  • GDPR Compliance: We adhere to the General Data Protection Regulation (GDPR) for our European customers.
  • CCPA Compliance: We comply with the California Consumer Privacy Act (CCPA) for our California customers.
  • Oklahoma-Specific Compliance: We comply with Oklahoma’s laws regarding consumer protection, data privacy, and labor regulations.
  • Other Regulations: We comply with local, state, and federal data protection and privacy laws.

App-Specific Policies

Catrina Fresh Mex provides additional protections for users of our mobile app.

Key Elements:

  • Data Collection: Our app collects information such as device ID, location data, and usage statistics to improve user experience and app functionality.
  • Notifications: By downloading our app, users consent to receiving notifications, which they can manage through app settings.
  • App Permissions: Users can control permissions (e.g., location, camera) through their device settings. Our app requests these permissions to enhance functionality, such as location-based offers.
  • Children’s Privacy: Our app is not intended for use by children under 13 without parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA).

Physical Security Measures

Catrina Fresh Mex takes physical security seriously to protect both our customers and employees.

Key Elements:

  • Security Systems: Installation of security cameras and alarm systems to monitor and protect the premises.
  • Employee Training: Regular training for employees on safety protocols, emergency procedures, and customer service.
  • Access Control: Secure access to sensitive areas of the restaurant, such as the kitchen and office, to authorized personnel only.
  • Incident Response: Procedures for handling incidents such as theft, vandalism, and other emergencies, including coordination with local law enforcement.
  • Health and Safety Compliance: Adherence to health and safety regulations to ensure a safe dining environment for customers and a safe working environment for employees.